Data protection

Privacy policy

Unless otherwise stated below, the provision of your personal data is not required by law or contract, nor is it necessary for the conclusion of a contract. You are not obliged to provide the data. Failure to provide it has no consequences. This only applies if no other information is provided in the following processing operations.

“Personal data” means any information relating to an identified or identifiable natural person.

Server log files

You can visit our website without providing any personal information.

Every time you access our website, usage data is transmitted to us or our web host / IT service provider by your Internet browser and stored in log data (so-called server log files). This stored data includes, for example, the name of the page accessed, the date and time of access, the IP address, the amount of data transferred and the requesting provider.

The processing is carried out on the basis of Art. 6 para. 1 lit. f GDPR out of our overriding legitimate interest in ensuring the trouble-free operation of our website and to improve our offer.

Your data may be transferred to third countries outside the European Union for which the EU Commission has issued an adequacy decision.

Contact us

Person responsible

Please contact us on request. The controller responsible for data processing is: Könighaus GmbH, Albert-Einstein-Straße 1, 46446 Emmerich Germany , +49 2822 – 537 64 01, info@koenighaus-infrarot.de

Proactive contact of the customer by e-mail

If you contact us by e-mail on your own initiative, we will only collect your personal data (name, e-mail address, message text) to the extent provided by you. The data processing serves to process and respond to your contact request.

If the contact is made for the purpose of implementing pre-contractual measures (e.g. advice in the event of an interest in purchasing, preparation of an offer) or concerns a contract already concluded between you and us, this data processing is carried out on the basis of Art. 6 para. 1 lit. b GDPR.

If contact is made for other reasons, this data processing is carried out on the basis of Art. 6 para. 1 lit. f GDPR due to our overriding legitimate interest in processing and responding to your request. In this case, you have the right to object, on grounds relating to your particular situation, at any time to processing of personal data concerning you which is based on Article 6(1)(f) GDPR.

We will only use your e-mail address to process your request. Your data will then be deleted in compliance with statutory retention periods, unless you have consented to further processing and use.

Collection and processing when using the contact form

When you use the contact form, we only collect your personal data (name, e-mail address, message text) to the extent that you have provided. The data processing serves the purpose of establishing contact.

We will only use your e-mail address to process your request. Your data will then be deleted in compliance with statutory retention periods, unless you have consented to further processing and use.

Collection and processing when sending images via upload

We provide an upload function for image files on our website. This allows you to send us images using encrypted data transmission. By transmitting your images, we may collect your personal data (image of an identifiable person) only to the extent provided by you. The purpose of data processing is to create personalized products. The image sent serves as a template for the product and is used for this purpose (e.g. T-shirt printing). The processing is carried out on the basis of Art. 6 para. 1 lit. b GDPR and is necessary for the performance of a contract with you.

Your data may be passed on to service providers that we use as part of order processing. Your data will not be passed on to other third parties.

We will only use the image you send us for the purpose of providing the service. Your data will then be deleted in compliance with statutory retention periods, unless you have consented to further processing and use.

Collection and processing when sending images by e-mail

You have the possibility to send us pictures by e-mail in connection with the order of a personalized product.

When you send us your images, we may collect your personal data (image of an identifiable person) only to the extent that you have provided. The purpose of data processing is to create personalized products. The image sent serves as a template for the product and is used for this purpose (e.g. T-shirt printing). The processing is carried out on the basis of Art. 6 para. 1 lit. b GDPR and is necessary for the performance of a contract with you.

Your data will not be passed on.

Orders

Collection, processing and disclosure of personal data for orders

When you place an order, we collect and process your personal data only to the extent necessary to fulfill and process your order and to process your inquiries. The provision of the data is necessary for the conclusion of the contract. Failure to provide the data means that no contract can be concluded. The processing is carried out on the basis of Art. 6 para. 1 lit. b

GDPR and is necessary for the performance of a contract with you.

Your data will be passed on, for example, to shipping companies, dropshipping or fulfillment providers, payment service providers, service providers for order processing and IT service providers. In all cases, we strictly observe the legal requirements. The scope of data transfer is kept to a minimum.

Your data may be transferred to third countries outside the European Union for which the EU Commission has issued an adequacy decision.

Advertising reviews

Trustami customer rating

The Trustami trust seal is integrated on this website to display the collected reviews and social media feedback. This serves to implement our legitimate interests in the optimal marketing of our offer on our own website in accordance with Art. 6 para. 1 sentence 1 lit. f GDPR. When the Trustami Trust Seal is accessed, the web server automatically saves data (access data) in the form of a server log file, which contains the name of the website accessed, the file, the date and time of access, your IP address in abbreviated form, the amount of data transferred, the notification of a successful access, the browser type, the user’s operating system, the referrer URL (the previously visited page) and the requesting provider. This access data is not analyzed and is automatically overwritten no later than seven days after the end of your visit to the site. The Trustami trust seal and the services advertised with it are an offer from Trustami GmbH, Schröderstraße 5, 10115 Berlin. Trustami’s privacy policy at www.trustami.com/datenschutz applies to the processing of data collected by Trustami.

Use of the e-mail address for sending newsletters

We use your e-mail address independently of the contract processing exclusively for our own advertising purposes for sending newsletters, provided you have expressly consented to this. The processing takes place on the basis of Art. 6 para. 1 lit. a GDPR with your consent. You can withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal. You can unsubscribe from the newsletter at any time by using the corresponding link in the newsletter or by sending us a message. Your e-mail address will then be removed from the mailing list.

Use of Mailchimp

We use the service of the Rocket Science Group LLC (675 Ponce de Leon Ave NE, Suite 5000 Atlanta, GA 30308, USA; “Mailchimp”) for sending newsletters as part of order processing.

We pass on the information you provide when registering for the newsletter (e-mail address, first name and surname if applicable) to Mailchimp. The data processing serves the purpose of sending the newsletter and its statistical evaluation. In order to evaluate newsletter campaigns, the newsletters sent contain a 1×1 pixel graphic (tracking pixel) or a tracking link. This enables us to determine whether you have opened the newsletter and whether you have clicked on any integrated links. In the

In this context, we collect your personal data such as IP address, browser type and device as well as the time. This data can be used to create user profiles under a pseudonym. The data collected will not be used to identify you personally. The data collected is only used for statistical analysis to improve newsletter campaigns.

Your data is generally transmitted to Mailchimp servers in the USA and stored there. There is an adequacy decision by the EU Commission for the USA, the Trans-Atlantic Data Privacy Framework (TADPF). Mailchimp is not certified in accordance with the TADPF. Data is transferred on the basis of standard contractual clauses as suitable guarantees for the protection of personal data, which can be viewed at: https://commission.europa.eu/law/law-topic/data-protection/international-dimension- data-protection/standard-contractual-clauses-scc_en.

Your personal data is processed on the basis of Art. 6 para. 1 lit. f GDPR due to our overriding legitimate interest in a targeted, effective advertising and user-friendly newsletter system. You have the right to object, on grounds relating to your particular situation, at any time to the processing of personal data concerning you.

Nähere Informationen sowie die Datenschutzerklärung von MailChimp finden Sie unter: https://mailchimp.com/de/legal/data-processing-addendum/ sowie https://www.intuit.com/privacy/statement /.

Shipping service provider Merchandise management

Forwarding the e-mail address to shipping companies for information on the shipping status

We will pass on your e-mail address to the transport company as part of the contract processing if you have expressly consented to this during the ordering process. The purpose of forwarding this information is to inform you by e-mail about the shipping status. The processing is carried out on the basis of Art. 6 para. 1 lit. a GDPR with your consent. You can withdraw your consent at any time by notifying us or the transport company without affecting the lawfulness of processing based on consent before its withdrawal.

Use of an external merchandise management system

We use a merchandise management system for contract processing as part of order processing. For this purpose, your personal data collected as part of the order will be sent to

JTL-Software-GmbH, Rheinstr. 7, 41836 Hückelhoven, Germany.

The processing of your personal data serves the purpose of fulfilling the contract concluded with you and is carried out on the basis of Art. 6 para. 1 lit. b GDPR.

Payment service provider

Use of the payment service provider Mollie

We use the payment service provider Mollie B.V. (Keizersgracht 313, 1016 EE Amsterdam, Netherlands; “Mollie”) for payment processing on our website. The purpose of data processing is to be able to offer you various payment methods by processing payments via the payment service provider Mollie. If you have opted for one of the payment options offered by the payment service provider Mollie, the data required for payment processing will be transmitted to Mollie. This includes your payment data (e.g. bank account number or credit card number), your IP address, your internet browser and device type and, in some cases, your first and last name, your address data and information about the product or service you have purchased from us. This data processing is carried out on the basis of Art. 6 para. 1 lit. b GDPR. Further information on data processing when using the

payment service provider Mollie can be found in the corresponding privacy policy https://www.mollie.com/de/privacy

Cookies

Our website uses cookies. Cookies are small text files that are stored in the Internet browser or by the Internet browser on the user’s computer system. When a user accesses a website, a cookie may be stored on the user’s operating system. This cookie contains a characteristic string of characters that enables the browser to be uniquely identified when the website is called up again.

Cookies are stored on your computer. You therefore have full control over the use of cookies. By selecting the appropriate technical settings in your Internet browser, you can be notified before cookies are set and decide whether to accept them individually and prevent the storage of cookies and transmission of the data they contain. Cookies that have already been saved can be deleted at any time. However, we would like to point out that you may then not be able to use all the functions of this website to their full extent.

You can find out how to manage (including deactivating) cookies in the most important browsers by clicking on the links below:

Chrome: https://support.google.com/accounts/answer/61416?hl=de

Microsoft Edge: https://support.microsoft.com/de-de/microsoft-edge/cookies-in-microsoft-edge-lB6schen-63947406-40ac-c3b8-57b9- 2a946a29ae09

Mozilla Firefox: https://support.mozilla.org/de/kb/cookies-erlauben-und-ablehnen

Safari: https://support.apple.com/de-de/guide/safari/manage-cookies-and-website-data-sfri11471/mac

Technically necessary cookies

Unless otherwise stated below in the privacy policy, we only use these technically necessary cookies for the purpose of making our website more user-friendly, effective and secure. Furthermore, cookies enable our systems to recognize your browser even after a page change and to offer you services. Some functions of our website cannot be offered without the use of cookies. For these it is necessary that the browser is recognized even after a page change.

The use of cookies or comparable technologies is based on Section 25 (2) TDDDG. The processing of your personal data takes place on the basis of Art. 6 para. 1 lit. f GDPR from our overriding legitimate interest in ensuring the optimal functionality of the website and a user-friendly and effective design of our offer.

You have the right to object, on grounds relating to your particular situation, at any time to processing of personal data concerning you.

Use of the Cookie Consent Manager CCM19

We use the Cookie Consent Manager CCM19 from Papoo Software & Media GmbH (Auguststr. 4, 53229 Bonn; “CCM19”) on our website.

The plug-in enables you to give your consent to data processing via the website, in particular the setting of cookies, and to make use of your right of revocation for consent already given. The purpose of data processing is to obtain and document the necessary consent for data processing and thus to comply with legal obligations. Cookies are used for this purpose. Among other things, the following information may be collected, stored and, if necessary, transmitted to CCM19: randomly assigned ID, consent status, date and time of consent/refusal. The data is stored for one year and one month and then deleted. This data will not be passed on to other third parties.

The data processing is carried out to fulfill a legal obligation on the basis of Art. 6 para. 1 lit. c GDPR. You can find more information on data protection at CCM19 at: https://www.ccm19.de/datenschutzerklaerung.html.

Communication

Use of the Crisp live chat system

We use the live chat system of Crisp IM SARL (2 Boulevard de Launay, 44100 Nantes, France; “Crisp”) on our website as part of a contract processing agreement.

Data processing serves the purpose of direct and efficient communication between you and us as the provider. In order to operate the live chat system, cookies are used that enable the browser to be recognized. The following information may be processed and, if necessary, transmitted to Crisp: IP address and other personal data provided by you when using the chat system.

The use of cookies or comparable technologies takes place with your consent on the basis of § 25 para. 1 sentence 1 TDDDG i.V.m. Art. 6 para. 1 lit. a GDPR. The processing of your personal data takes place with your consent on the basis of Art. 6 para. 1 lit. a GDPR. You can withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

You can find more information on data processing at Crisp at: https://crisp.chat/de/privacy/

Plug-ins and miscellaneous

Use of social plug-ins

We use social network plug-ins on our website. The integration of social plug-ins and the data processing that takes place serves the purpose of optimizing the advertising of our products.

When social plug-ins are integrated, a link is established between your computer and the servers of the social network provider and the plug-in is displayed on the page by notifying your browser, provided you have expressly consented to this. Both your IP address and the information about which of our pages you have visited are transmitted to the provider servers. This applies regardless of whether you are registered or logged in to the social network. Transmission also takes place for users who are not registered or not logged in. If you are connected to one or more of your social network accounts at the same time, the information collected can also be assigned to your corresponding profiles. When you use the plug-in functions (e.g. by clicking the button), this information is also assigned to your user account. You can prevent this assignment by logging out of your social media accounts before visiting our website and before activating the buttons.

The use of cookies or comparable technologies takes place with your consent on the basis of Section 25 (1) sentence 1 TDDDG in conjunction with Section 25 (1) sentence 1 TDDG.

Art. 6 para. 1 lit. a GDPR. The processing of your personal data takes place with your consent on the basis of Art. 6 para. 1 lit. a GDPR. You can withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

The social networks listed below are integrated into our website by means of social plug-ins. For more information on the scope and purpose of the collection and use of the data as well as your rights in this regard and options for protecting your privacy, please refer to the linked data protection notices of the providers.

Facebook of Meta Platforms Ireland Limited (4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland)

Meta Platforms Ireland and we are jointly responsible for the collection of your data when the service is integrated and the transmission of this data to Facebook. The basis for this is an agreement between us and Meta Platforms Ireland on the joint processing of personal data, in which the respective responsibilities are defined. The agreement is available at https://www.facebook.com/legal/controller_addendum. Accordingly, we are responsible in particular for fulfilling the information obligations pursuant to Art. 13, 14 GDPR, for compliance with the security requirements of Art. 32 GDPR with regard to the correct technical implementation and configuration of the service and for compliance with the obligations pursuant to Art. 33, 34 GDPR, insofar as a breach of the protection of personal data affects our obligations under the joint processing agreement. Meta Platforms Ireland is responsible for enabling the rights of data subjects in accordance with Art. 15 – 20 GDPR, complying with the security requirements of Art. 32 GDPR with regard to the security of the Service and fulfilling the obligations of

pursuant to Art. 33, 34 GDPR, to the extent that a personal data breach affects Meta Platforms Ireland’s obligations under the Joint Processing Agreement.

Your data may be transferred to the USA. An adequacy decision by the EU Commission, the Trans-Atlantic Data Privacy Framework (TADPF), is in place for the USA. Meta has certified itself in accordance with the TADPF and is therefore committed to complying with European data protection principles.

For more information on the collection and use of data by Facebook, your rights in this regard and options for protecting your privacy, please refer to Facebook’s privacy policy at https://www.facebook.com/about/privacy/.

Instagram of Meta Platforms Ireland Limited (4 Grand Canal Square, Dublin 2, Ireland): https://help.instagram.com/155833707900388

Use of YouTube

We use the function for embedding YouTube videos from Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland; “YouTube”) on our website.YouTube is a company affiliated with Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; “Google”).

The function displays videos stored on YouTube in an iFrame on the website. The “Extended data protection mode” option is activated. This means that YouTube does not store any information about visitors to the website. Only when you watch a video is information about it transmitted to YouTube and stored there. Your data may be transmitted to the USA. There is an adequacy decision by the EU Commission for the USA, the Trans-Atlantic Data Privacy Framework (TADPF). YouTube has certified itself in accordance with the TADPF and has thus undertaken to comply with European data protection principles.

For more information on the collection and use of data by YouTube and Google, your rights in this regard and ways to protect your privacy, please refer to YouTube’s privacy policy at https://www.youtube.com/t/privacy.

Data subject rights and storage duration

Duration of storage

After the contract has been fully processed, the data will initially be stored for the duration of the warranty period, then in accordance with statutory retention periods, in particular under tax and commercial law, and then deleted after the period has expired, unless you have consented to further processing and use.

Rights of the data subject

If the legal requirements are met, you have the following rights in accordance with Art. 15 to 20 GDPR: Right to information, to rectification, to erasure, to restriction of processing, to data portability.

You also have the right to object to processing based on Article 6(1)(f) GDPR and to processing for the purposes of direct marketing in accordance with Article 21(1) GDPR.

Right to lodge a complaint with the supervisory authority

In accordance with Art. 77 GDPR, you have the right to lodge a complaint with the supervisory authority if you believe that your personal data is being processed unlawfully.

You can lodge a complaint with the supervisory authority responsible for us, which you can reach using the following contact details:

State Commissioner for Data Protection and Freedom of Information North Rhine-Westphalia P.O. Box 20 04 44

40102 Düsseldorf

Phone: +49 211 384240

Fax: +49 211 38424999

E-mail: poststelle@ldi.nrw.de

Right of objection

If the personal data processing listed here is based on our legitimate interest in accordance with Art. 6 para. 1 lit. f GDPR, you have the right to object to this processing at any time with effect for the future for reasons arising from your particular situation.

After an objection has been made, the processing of the data concerned will be terminated unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or if the processing serves the establishment, exercise or defense of legal claims.

last update: 22.10.2024